سياسة الاستبدال والإسترجاع

Replacement and return Thank you for choosing Neelofar Store for Oud and incense, and we always strive to provide a distinguished experience and high-quality products that meet your expectations. Therefore, we would like to inform you of the sales and replacement policy that we are keen to implement to ensure your full satisfaction: First: Gold Warranty Policy Return the product: You have the right to return the product within 3 days from the date of purchase if it did not meet your expectations, provided that the usage experience does not exceed 2 grams. Second: Replacement Policy Replacement period: You can replace the product within 3-5 days from the date of purchase, provided that the product is in its original condition without any change or deficiency, and the outer packaging is intact. Replacing non-conforming products: If it turns out that the product does not match the specifications mentioned on our site, you have the right to replace it. Please send proof of purchase via WhatsApp, including the sales process number, purchase date, photos of the product, and an explanation of the reason for replacement or return. After verifying the issue, the full amount will be refunded. We are always here to serve you, and we emphasize our keenness to provide the best possible experience for you.